Superior Communications offers Computer Telephony Integration (CTI) solutions that seamlessly converge computer
and telephone systems. We are committed to providing our customers with applications that will simplify and accelerate
their communications.
CTI applications combine computer and telecommunication technology to improve efficiency
by automating repetitive tasks, enhancing performance and optimizing customer service. Merging data and communication
software ensures significant return on investment.
SCI recognizes that great value lies in applications that improve
business processes and connect an organization’s resources into a single cohesive unit; that is why our systems all
have the flexibility to be accessed through telephone endpoints as well as PCs.
CTI Advantages:
Perform call-handling task from a PC, and you will be able to: - View the caller’s name,
information and history via a screen pop
- Automatically answer and route calls
- View your e-mails, faxes and
voice mails
- Manage your communication
- Provide customized, interactive information to callers
- Collect
and analyze call information
- Monitor the telephone system
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Featured Inter-Tel CTI Applications: - Enterprise
Messaging
Enterprise messaging makes it possible to record, forward and listen to Voicemail messages
right from a PC.
- Unified Messaging
Unified Messaging is
a web-based application that allows users to check Voicemail, Email and Faxes from any PC.
- Attendant
Console
This application provides seamless integration between computer and telephone allowing its users to
immediately determine real-time station status. It allows for efficient call processing via touch screen, mouse or keyboard.
- Contact Center Suite
Contact Center Suite offers innovative solutions
that improve a company’s ability to understand, manage and communicate with customers and employees. Contact Center
Suite includes powerful management tools that enable an organization to monitor, analyze and report on past and present (historical
and real-time) communication effectiveness.
- Call Accounting
Call
Accounting allows a company to create thousands of reports that help executives run their business more efficiently.
With Call Accounting an organization can collect call data from telephone systems, compute costs of long distance calls, and
monitor unauthorized telephone activity.
For a full detailed list of CTI Applications click here  |
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