Superior Communications, Inc.

Customer service is our priority and explains the high level of customer satisfaction and retention we have enjoyed. Superior Communications’ experienced staff and strong vendor relationships enable us to respond quickly to service requests and new installations.

We have 24-hour service and keep stock on hand for fast turnaround. Our engineers can also administer and maintain your system remotely from our Network Operations Center.

Read more about our focus on customer service, including our approach to maintenance, our leading technical support and our training services.

Industry Certified System Engineers

Industry Certified System Engineers

Maintenance

Superior Communications offers our valued clients comprehensive Maintenance Service Level Agreements which surpass industry standards and can be customized to suit your needs and your budget. Following are some key aspects of our approach to maintenance:

Our Maintenance Team, which is comprised of Industry Certified System Engineers and Manufacturer Trained and Certified Technicians, is ready to handle your maintenance needs 24 hours a day, 7 days a week, 365 days a year.
The experience of our Maintenance Team and our fully-stocked parts depot ensure quick response and repair of your equipment.
Our guaranteed response times ensure minimum down-time and maximum productivity for your organization.
Our Preventive Maintenance Program includes routine checks of system components and manufacturer recommended software version updates.

Click here to request a sample maintenance contract.

Tech Support

Our Technical Support Team, comprised of Industry Certified System Engineers and Manufacturer Trained and Certified Technicians, is available 24/7 to handle your support needs. We monitor our client systems from our centralized Network Operations Center in White Plains, New York, from which staff can be dispatched to handle your emergency and routine technical support needs.

Training

Superior Communications believes customer training plays an important role in successfully delivering a new communications platform. Our goal is to make the transition to a new system as easy as possible for both the end-users and the system administrators.

To meet this need, a variety of customized, onsite training sessions are offered before, during and after the system is installed, to ensure that users obtain the maximum benefits from the many available system features and capabilities.